“Very few people can manage cheerful countenances on a constant basis, especially when faced with recurring questions or for a long period of time. Each staff member has a breaking point of a maximum number of hours beyond which they cannot be expected to retain their sanity, let alone be welcoming. If you seem to reach your breaking point too often, maybe it is time to cut back your public contact hours or take a long overdue vacation.”
hello desk shifts
RUSQ » Archives » First Impressions and Rethinking Restroom Questions
Loading...
